Your business is appreciated and important to EZ Pet Supply. If you are not completely satisfied with an item, simply return it in its original, unused condition within 30 days along with the original invoice and it will be refunded, replaced, or exchanged for you. Items showing signs of use are subject to a 20% restocking fee. Shipping fees are not refundable, unless, of course you are returning defective merchandise or merchandise we shipped in error.
Electronic Training Equipment and Collars:
Electronic Training Equipment and Collars may be returned only if defective or if they are returned within 30 days of purchase in new and unused condition.
Clippers and Blades:
If defective, Clippers may be returned to EZ Pet Supply within 30 days of purchase in new and unused condition. After 30 days have passed, clippers must be sent to an authorized clipper repair center.
Videos/DVDs may only be returned if in the original, unopened package. If there is a problem with your video/DVD quality, we can exchange it for the same title. No refunds will be given on books or opened videos/DVDs.
Personalized, monogrammed or custom items:
Personalized, monogrammed or custom items are not returnable.
Damaged, Shortages or Errors:
Please check your order upon receiving it. Damages and shortages must
be reported to EZ Pet Supply immediately so that a Customer Service
Representative can correct any problems. For damaged items, you must
save all packing material and items for inspection. You may contact EZ
For Returns or Exchanges:
Please email EZ Pet Supply Customer Service for a Return Authorization Number. Your Customer Service Representative will ask you to place this number on the outside of your return carton as well as inside the box to speed up the processing of your return and any credits you may have.