FAQs

What methods of payment do you accept?

We currently accept Mastercard, Visa, and Discover through our secure online payment gateway.  You can also pay via Google Checkout or Paypal.

How soon will my order ship?
While we make every attempt to ship our products the same day we receive the orders we guarantee a 2-3 day shipping policy.

What ways can I order products?
You can order online with our secure shopping cart software or call us toll free at 866-505-3695.

How do I return an item?
Please call EZ Pet Supply Customer Service at 866-505-3695 for a Return Authorization Number. Your Customer Service Representative will ask you to place this number on the outside of your return carton as well as inside the box to speed up the processing of your return and any credits you may have.

Shipping fees are not refundable, unless, of course you are returning defective merchandise or merchandise we shipped in error.

All returned merchandise must be packed to avoid damaging in transit and needs to include all original packaging and paperwork in order to receive a refund, credit or replacement item.

Electronic Training Equipment and Collars:
Electronic Training Equipment and Collars may be returned only if defective or if they are returned within 30 days of purchase in new and unused condition.
 
Clippers and Blades:
If defective, Clippers may be returned to EZ Pet Supply within 30 days of purchase in new and unused condition. After 30 days have passed, clippers must be sent to an authorized clipper repair center.

Books/Videos:
Videos/DVDs may only be returned if in the original, unopened package. If there is a problem with your video/DVD quality, we can exchange it for the same title. No refunds will be given on books or opened videos/DVDs.

What is All My Pet Supplies Guarantee?
We Guarantee your 100% satisfaction. If you're not happy with any product purchased from EZ Pet Supply, simply return it for replacement or refund within 60 days.

If you have additional questions please contact customer service Mon.-Fri. 8:00 AM to 9:00 PM, Saturday 10:00 AM - 6:00 PM, Sunday 12:00 PM to 5:00 PM EST. toll free at 866-505-3695